Refund policy

At Zorvez, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The product must be unused, unwashed, and in its original condition.
  • All original packaging, accessories, and tags must be included.
  • Proof of purchase or order confirmation is required.

Non-Returnable Items

Returns will not be accepted if:

  • The product has been used, damaged, or modified by the customer.
  • The product is returned without original packaging.
  • The return request is made after 7 days of delivery.

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos or a short video of the product
  • Photos of the package

We will review your request and arrange a replacement or refund if approved.

Refunds

Once your returned item is received and inspected, we will notify you about the status of your refund.

If approved:

  • Refunds will be processed to the original payment method.
  • Please allow 5–7 business days for the refund to reflect in your account.

Replacement

We offer free replacements for:

  • Damaged products
  • Defective products
  • Incorrect items received

Cancellation

Orders can be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled.

Shipping Charges

  • Shipping charges are non-refundable unless the return is due to our error.
  • Customers may be responsible for return shipping costs unless the product is damaged or incorrect.

Contact Us

For any return or refund requests, contact us:

Email: support@zorvez.shop

We aim to respond within 24–48 business hours.